Customer Privacy Policy & FlexIndia

Last Updated: 16 March 2026

This Privacy Policy describes how our fitness platform collects, uses, and protects information for Customers, Trainers, and Gyms using the application.

1. Information We Collect

We collect limited information to provide services on our platform.

For Gyms

• Gym name
• Gym photos
• Gym location and contact details
• Gym certification or license details (if provided)

For Trainers

• Trainer name
• Trainer profile photo
• Trainer certification details
• Trainer experience and specialization

For Customers

• Name
• Contact details
• Account information
• Gym check-in activity
• Trainer session bookings

The collected information is used only to display gym and trainer details to customers and to provide fitness services through the platform.

2. Use of Information

We use collected information to:

• Show gym and trainer profiles to customers
• Allow customers to book trainer sessions
• Manage gym check-ins
• Improve platform services
• Provide account management features

3. Data Sharing

We do not sell, rent, or share personal data with third parties.

Gym photos, trainer profiles, and certificates are displayed only within the application to help customers view gym and trainer details.

4. Trainer Session Policy

When a customer purchases trainer sessions:

• Sessions must be used within the valid period.
• If a scheduled session is missed, it will be considered used/expired.
• Any unused sessions will expire after 30 days (1 month) from the purchase date.

Expired sessions cannot be reused or refunded.

5. Fitness Pass Policy

When a customer uses a Fitness Pass:

• The pass becomes linked to the first gym where the customer checks in.
• The pass will remain valid only for that same gym.
• The pass cannot be used at other gyms once the first check-in is completed.

6. Account Deletion

Users have the option to delete their account from the application.

When an account is deleted:

• The account is initially marked as soft deleted.
• During this period, the user cannot access or use the account.
• After 30 days, the account and all associated data are permanently deleted from the system.
• Once permanently deleted, the account cannot be recovered or restored under any circumstances.

This policy applies to:

• Customers
• Trainers
• Gyms

7. Data Protection

We take reasonable steps to protect user information and ensure that data stored on our platform remains secure.

8. Changes to This Policy

We may update this Privacy Policy when necessary. Updated policies will be published in the application.

9. Contact

If you have any questions about this Privacy Policy, please contact us through the application support section.